PRIVACY POLICY
Last Updated: 16/06/2026
Letters Club ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
We may collect:
Name
Date of birth
Postal address
Email address
Telephone number (if provided)
Correspondence preferences
Interests and hobbies
Parent/guardian details for members under 18
Information voluntarily shared through correspondence
How We Use Your Information
We use your information to:
Personalise correspondence
Manage subscriptions
Deliver letters and communications
Respond to enquiries
Maintain membership records
Meet legal obligations
Lawful Basis
We process your information based on:
Your consent
Performance of a contract (providing the service you purchased)
Legitimate business interests
Data Storage
Your information is stored securely and only accessed when necessary to provide our services.
Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Your Rights
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent
Restrict processing where applicable
To exercise your rights, contact:
hellolettersclub@gmail.com
Children's Data
For members under 18, parental or guardian consent is required before participation.
Contact Letters Club: hellolettersclub@gmail.com
TERMS & CONDITIONS
Last Updated: 16/06/2026
By subscribing to Letters Club, you agree to these Terms & Conditions.
Service Description
Letters Club provides personalised correspondence services through physical letters and related materials.
Subscription Plans
Subscriptions are billed according to the plan selected at signup.
Correspondence
Letters are personalised based on information provided by the member. While every effort is made to maintain consistency and quality, Letters Club cannot guarantee specific topics, outcomes, emotional benefits, or response content.
Delivery
Delivery times may vary depending on postal services and location. Letters Club is not responsible for delays caused by postal providers.
Cancellations
Subscriptions may be cancelled at any time by contacting us. Cancellation requests received after a payment has been processed may take effect from the following billing cycle.
Refunds
Refunds are generally not available for correspondence already created, prepared, or dispatched.
Respectful Communication
Members must communicate respectfully. Letters Club reserves the right to suspend or terminate membership where correspondence contains abusive, threatening, discriminatory, illegal, or inappropriate content.
Limitation of Liability
Letters Club is a creative correspondence service and accepts no liability for indirect or consequential losses arising from participation.
Changes
We may update these Terms from time to time. Continued use of the service constitutes acceptance of any updates.
Contact: hellolettersclub@gmail.com
CHILDREN'S PARTICIPATION & PARENTAL CONSENT POLICY
Last Updated: 16/06/2026
Letters Club welcomes young members while prioritising safety, wellbeing, and parental involvement.
Parental Consent
Children under the age of 18 may only participate with the consent of a parent or legal guardian.
Parent Information
Parents or guardians must provide accurate contact details and remain the primary point of contact where required.
Appropriate Content
Correspondence is designed to be age-appropriate based on information provided during registration.
No Secrecy Policy
Letters Club does not encourage children to keep correspondence secret from parents or guardians. Parents are encouraged to remain involved in their child's participation.
Safeguarding
Letters Club reserves the right to contact a parent or guardian regarding concerns relating to safety, welfare, or inappropriate correspondence.
Termination
Letters Club reserves the right to discontinue participation where safeguarding concerns arise.
Consent Statement
By registering a child for Letters Club, the parent or guardian confirms that they have authority to provide consent and agree to this policy.
DISCLAIMER & BOUNDARIES
Letters Club is a creative correspondence experience through the exchange of letters and ideas.
Not Professional Advice
Letters Club is not a counselling, therapy, coaching, medical, mental health, legal, or crisis-support service.
Correspondence should not be relied upon as professional advice of any kind.
Personal Responsibility
Members remain responsible for their own decisions, actions, and wellbeing.
Emotional Support
While correspondence may be thoughtful, reflective, and supportive in nature, it is not intended to replace professional support services.
If you are experiencing emotional distress, mental health concerns, or require urgent assistance, please contact an appropriately qualified professional or emergency service.
Creative Content
Correspondence may contain fictional stories, imaginative scenarios, creative writing exercises, role-play elements, educational discussions, and exploratory themes tailored to members' interests.
Boundaries
Letters Club reserves the right to decline discussions or requests that fall outside the purpose of the service.
Purpose
The purpose of Letters Club is to provide a meaningful and enjoyable correspondence experience through the exchange of letters and ideas.